Your files will be available to download once payment is confirmed.
The time I need to prepare an order for shipping varies. For details, see individual items.
I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Request a cancellation within: 2 hours of purchase
But please contact me if you have any problems with your order.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
How to Contact Me
For purposes of EU data protection law, I, Sarah Shelmidine, am the data controller of your personal information. If you have any questions or concerns, you may contact me at firstname.lastname@example.org. Alternately, you may mail me at:
Sarah's Golden Designs PO BOX 458 Watertown NY 13601
I do offer wholesale pricing. Minimum purchase is in quantities 36 mugs, pricing for 11 ounce mugs is $9 per mug, plus shipping. (Generally shipping is $40 - $50 per 36 mugs.) You can mix and match designs, there just needs to be at least 36 mugs of the same size. (Such as 36 11 ounce or 36 15 ounce.)
Turnaround time is 1 - 2 weeks typically for wholesale orders. Please message me for questions.
We do offer gift wrapping! Mugs are placed in kraft brown boxes and wrapped, then packed. Please see this option at checkout.
Please make sure when ordering, you type all data correctly. If the order is sent differently from what was submitted in the original order, I will replace at no cost. If the order is exactly as sent in the order, the buyer would need to re-purchase the item. **IF THERE ARE ANY ERRORS IN YOUR ORDER PLEASE CONTACT ME WITHIN 5 BUSINESS DAYS.**
I offer proofs with any purchase. Unfortunately, I cannot offer a proof before a purchase is made. Please include with your order if you would like a proof. If there is no note for this, one will not be sent.
If you need an item faster, please purchase the rush listing option in our shop. Your order will then be moved to the front of the order queue. If we are not away on vacation, your order generally ships next business day.
These mugs have been professional printed and heat pressed. They will withstand a dishwasher without issue. I personally have been using these mugs in my dishwasher and have not had an issue.